There seems to be a whole generation of highly conditioned travelers using the Internet in their booking so they are not sure how the travel agent works. These travelers use the search and pick up method to find the best rates and prices online. If this method does not reveal an affordable price, they may begin to wonder whether the travel agent — a real living person – can lead to higher prices. Many agents received an anonymous phone call from a potential traveler who wanted to negotiate prices and prices.
While agents have access to unpublished discounts and pre-negotiated travel rates, most do not have the ability to negotiate prices. Agents do not set travel prices. Quote them. When they find a better price, it's not usually because they cut the fare to get your job; because they literally found a lower price.
There are exceptions, of course. Each agency has different policies, and some agencies allow its clients to make an issue to offer discounted prices in some cases. For low price approval, the agent may have to offer a lower competitive offer and provide a strong argument about why the fare is discounted. To be clear, this type of discount comes from commission agent and agency. The agent and the agency will therefore need a very good reason to consider it. At a minimum, the standard commission on the leave concerned should be large and the client must be strategically important in some way.
In other words, the hotel price of $ 29 is not negotiable.
When you ask an agent to negotiate, you are basically asking the agent to support your holiday – in the same way that the recently engaged couple of the groom's father may request to finance part of the honeymoon. Many customers will respond to these requests by saying, "I'll see what I can do." The agent then looks, often successfully, for a lower price.
True stories of trenches
Each agent has a collection of his own stories that include clients who misunderstand how travel agents work. Here are a few of us:
- The customer finds a lower price than the market for the hotel room over the weekend through an online travel agency. The client bookes the room online, but does not specify the appropriate room type. The customer calls the week prior to the event and requests that the reservation be converted to a larger room at the same room rate. Unfortunately, the hotel did not have any larger rooms. We could not cure the lack of rooms in the first hotel, but we identified another room in another hotel.
- Calling customers and asking for a discounted rate at a hotel in Cabo. The dates and choice of the hotel were not flexible. We find the reduced price, the prepayment rate. The client says great, he will take the price, but not based on prepayment. Hotels, such as airlines, offer discounted rates for prepaid customers. In general, the agent can not reserve the prepay rate for payment on arrival.
- The customer calls and says that she found the rate of a travel agent at a spa and would like us to book her holiday at this price. Travel agent rates are for travel agents; any person booking at this rate must show the hotel or resort agent's identity at check-in. The agent can not book the price of a travel agent under the name of another person. The agent can not buy the room at this price and then resell it to a customer.
The essence of this is: agents can save money on vacations and travel for business, but sometimes there are limitations on what they can achieve.